Frequently asked questions

Shopping online comes with questions — fair enough. Below are answers to what we get asked most. If something isn't covered here, drop us a line at info@oak-newyork.com.

What products do you offer?

OAK New York carries elegant womenswear — carefully selected pieces designed to fit into a real, full life. Every item is chosen for fabric, fit, and how well it travels across different occasions.

Where do you ship?

We ship within the United States only, coast to coast.

Do you offer free shipping?

Yes. All orders ship free, no minimum spend required.

How long does shipping take?

Orders are processed within 2–3 business days. Delivery from there takes 4–9 business days depending on your location. You'll get tracking info as soon as your order ships.

What is your return policy?

You have 30 days from delivery to return an item. It needs to be unused and in its original condition. Returns that meet those criteria are refunded in full — no restocking fees.

How long does a refund take?

Once we receive and inspect your return, refunds are processed within 10 business days back to your original payment method. We'll email you when it's done.

How can I contact customer support?

Email us at info@oak-newyork.com or call +1 838 383 7148. We're available Monday through Friday, 9:00 AM to 6:00 PM EST.

What sizes do you offer?

Sizing details are listed on each product page. If you're between sizes or want a fit recommendation, reach out and we'll point you in the right direction.

Do you restock sold-out items?

Some styles are limited runs. Popular pieces do get restocked — if something you want is sold out, check back on the product page or contact us and we'll let you know when it's available again.

Is it safe to shop on your website?

Yes. All transactions are SSL-encrypted and we don't store payment information on our end.

Still have a question? Get in touch — we'll get back to you within one business day.