Return & Refund policy

Return & Refund Policy
Last updated: 4-23-2026

This Return & Refund Policy applies to all purchases made from Oak New York.

1. Return Window

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return:

  • The item must be unused, unworn, and in original condition
  • All original tags and packaging must be included
  • Proof of purchase is required

Returns that do not meet these conditions may be declined.

2. How to Start a Return

To request a return, contact us at:

📧 info@oak-newyork.com

If your return is approved:

  • you will receive instructions on how to return your item
  • the return must follow the provided instructions

Returns sent without prior approval may not be accepted.

3. Return Shipping Costs

  • Customers are responsible for return shipping costs
  • Original shipping costs are non-refundable
  • We do not provide return shipping labels

We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

4. Non-Returnable Items

The following items are not eligible for return:

  • Sale or discounted items
  • Custom or made-to-order items
  • Items that have been worn, used, or damaged after delivery
  • Items without original packaging or tags
  • Certain personal items (such as jewelry or hygiene-sensitive products), where applicable

5. Exchanges

We do not offer direct exchanges.

If you would like a different item:

  • return the original item (if eligible)
  • place a new order

6. Refunds

Once your return is received and inspected:

  • We will notify you if your refund is approved
  • If approved, the refund will be issued to your original payment method

Processing time:

  • Refunds are processed within 10 business days
  • Your bank or payment provider may take additional time

7. Late or Missing Refunds

If you have not received your refund after 15 business days, please contact us:

📧 info@oak-newyork.com

8. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item is:

  • damaged
  • defective
  • incorrect

contact us as soon as possible with:

  • a description of the issue
  • clear photos

We will review the issue and provide an appropriate resolution, which may include:

  • replacement
  • refund

9. Order Cancellations

Orders cannot be cancelled once they have been processed.

10. Important Notes

  • Returns are only accepted after approval
  • Refunds are issued only after inspection
  • Items must meet all return conditions

11. Policy Updates

We may update this policy at any time. The latest version will always be available on this page.

12. Contact Information

Brand: Oak New York
Company: Menno Greif-Brawer LLC
Address: 1603 Capitol Ave, Ste 413 E236, Cheyenne, WY 82001, United States
Phone: +1 838 383 7148
Email: info@oak-newyork.com

Customer Support Hours:
Monday to Friday | 09:00 – 18:00 (EST)

We aim to respond within 24 hours.