Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@oak-newyork.com.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@oak-newyork.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return. All returns are reviewed by our department and if approved, you'll be refunded to your original payment method within 30 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please note that all returns must be sent to our central warehouse in Asia, and return shipping costs are the customer's responsibility.

If more than 14 working days have passed since we've approved your return, please contact us at info@oak-newyork.com.

For information on how we handle your data, please review our Privacy Policy. By making a purchase, you agree to our Terms of Service. For details on shipping times and costs, see our Shipping Policy. For payment methods and billing information, see our Payment Policy.

Contact Information

Store name: Oak New York
Company name: Menno Greif-Brawer LLC
Company Address: 1603 Capitol Ave, Ste 413 E236, Cheyenne, WY 82001, United States
Phone: +1 838 383 7148
Email: info@oak-newyork.com
Support Hours: Monday to Friday | 9:00 AM – 6:00 PM (EST)

We aim to respond to your inquiries within 24 hours.